Terms and Conditions

1. Definitions

In these Terms and Conditions, the following terms shall have the meanings set out below:

• "We," "Us," "Our," "Duskvale" refers to Duskvale, a real estate agency operating in Singapore.
• "You," "Client," "User" refers to any individual or entity engaging our services or using our website.
• "Services" includes discreet property sourcing, condition and compliance assessments, and long-term tenancy stewardship.
• "Website" refers to all pages and content hosted at duskvaltons.sbs.
• "Agreement" means these Terms and Conditions together with any service-specific engagement letter or contract.

2. Acceptance of Terms

By accessing our website, contacting us for services, or engaging any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services or website.

These terms constitute a legally binding agreement between you and Duskvale. Your continued use of our services following any changes to these terms constitutes acceptance of those changes.

3. Eligibility

Our services are available only to individuals who are at least 18 years of age and have the legal capacity to enter into binding contracts under Singapore law. By engaging our services, you represent and warrant that you meet these requirements.

If you are engaging our services on behalf of an organization or entity, you represent that you have the authority to bind that organization to these terms.

4. Service Descriptions

4.1 Discreet Property Sourcing

This service involves conducting confidential property searches based on your specified criteria. We will use our network and industry contacts to identify suitable properties without publicly listing your requirements. The service includes arranging viewings and providing information about identified properties, but does not guarantee that a suitable property will be found within any specific timeframe.

4.2 Condition and Compliance Assessment

This service provides a pre-commitment inspection of a specific property. Our assessment includes documentation of the property's condition but does not constitute a structural survey, engineering report, or legal due diligence. The assessment is based on visible and accessible conditions at the time of inspection.

4.3 Long-Term Tenancy Stewardship

This ongoing service provides support throughout your tenancy, including maintenance coordination, quarterly check-ins, and renewal planning. The service acts as an intermediary but does not replace your direct contractual relationship with the landlord or override terms in your lease agreement.

5. Client Responsibilities

When engaging our services, you agree to:

• Provide accurate, complete, and current information as required for service delivery
• Respond to our communications in a timely manner to facilitate efficient service
• Review all documents and reports we provide and raise any concerns promptly
• Notify us immediately of any changes to your requirements or circumstances
• Comply with all applicable laws and regulations in Singapore
• Respect confidentiality of information shared about properties and landlords
• Make independent decisions regarding property selection and lease agreements

6. Fees and Payment

6.1 Service Fees

Our service fees are as stated on our website or in your engagement letter. Current fees are: Discreet Property Sourcing (SGD 380), Condition and Compliance Assessment (SGD 550), and Long-Term Tenancy Stewardship (SGD 1,850, billed quarterly).

6.2 Payment Terms

Payment is due upon engagement for sourcing and assessment services. Stewardship services are billed quarterly in advance. All fees are exclusive of goods and services tax (GST), which will be added where applicable.

6.3 Refund Policy

Fees for completed services are non-refundable. For sourcing services, if we are unable to commence the search within 14 days of engagement due to circumstances within our control, you may request a full refund. For stewardship services, you may terminate with 30 days notice, and any unused portion of the quarterly fee will be refunded on a pro-rata basis.

7. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Duskvale and protected by Singapore and international copyright laws. You may view and download material from our website for personal, non-commercial use only.

Assessment reports and other documents we prepare for you remain our intellectual property but are licensed to you for your personal use in relation to the specific property assessed. You may not reproduce, distribute, or create derivative works from our reports without written permission.

8. Confidentiality

We treat all client information as confidential and will not disclose it to third parties except as necessary to provide services (with your consent), as required by law, or as specified in our Privacy Policy. You agree to maintain confidentiality regarding any proprietary information we share about our methods, contacts, or business practices.

9. Limitation of Liability

9.1 Service Limitations

Our services are provided with reasonable care and skill. However, we make no guarantees regarding: the availability of suitable properties within any timeframe, the accuracy of third-party information provided about properties, landlord decisions regarding your application, or outcomes of lease negotiations.

9.2 Condition Assessments

Our condition assessments are visual inspections based on accessible areas at the time of inspection. We do not conduct invasive testing or structural engineering assessments. Latent defects, conditions behind walls or in inaccessible areas, or issues not visible during inspection may not be identified.

9.3 Limitation of Damages

To the maximum extent permitted by Singapore law, our total liability to you for any claims arising from our services shall not exceed the fees you paid for the specific service giving rise to the claim. We shall not be liable for any indirect, consequential, special, or punitive damages, including loss of profits, rental costs, or relocation expenses.

9.4 Third-Party Actions

We are not responsible for actions or omissions of landlords, property managers, contractors, or other third parties, even if we coordinate their involvement in your service.

10. Indemnification

You agree to indemnify and hold harmless Duskvale, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from: your breach of these terms, your misrepresentation of information, your violation of any laws or regulations, or disputes between you and landlords or other third parties introduced through our services.

11. Termination

Either party may terminate ongoing services (such as tenancy stewardship) by providing 30 days written notice. One-time services (sourcing and assessments) are considered complete upon delivery of the service or agreed-upon deliverables.

We reserve the right to terminate services immediately if you breach these terms, provide false information, or engage in conduct we determine to be harmful to our business or reputation.

12. Disclaimers

Our services and website are provided "as is" without warranties of any kind, either express or implied. We specifically disclaim any warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not provide legal advice, financial advice, or tax advice. You should consult appropriate professionals for such advice. Nothing in our communications should be construed as professional advice in these areas.

While we make reasonable efforts to ensure information accuracy, we do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

13. Force Majeure

We shall not be liable for any failure to perform our obligations where such failure is caused by circumstances beyond our reasonable control, including acts of God, war, terrorism, pandemic, government restrictions, labor disputes, or failures of third-party services or infrastructure.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the Singapore courts.

Before initiating legal proceedings, parties agree to attempt to resolve disputes through good faith negotiations for a period of 30 days.

15. General Provisions

15.1 Entire Agreement

These Terms and Conditions, together with any service-specific engagement letter and our Privacy Policy, constitute the entire agreement between you and Duskvale regarding our services.

15.2 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations to a successor entity in the event of a merger, acquisition, or sale of our business.

15.5 Notices

Notices under these terms should be sent to [email protected] or to our registered address. Notices to you will be sent to the email address you provided when engaging our services.

16. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. We will notify active clients of material changes via email.

Your continued use of our services following the posting of changes constitutes acceptance of those changes. If you do not agree with modified terms, you should discontinue use of our services.

17. Contact Information

For questions regarding these Terms and Conditions, please contact: